Last updated: June 2025
These Terms of Service (“Terms”) govern your use of the Xorda platform, operated by Xorda Ltd, a company registered in England and Wales (registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ).
By signing up to Xorda you agree to these Terms in full. If you do not agree, do not use the service. For questions: hello@xorda.co.uk
Xorda provides an AI-powered phone ordering and payment platform for UK restaurants and takeaways. The platform answers customer calls, captures orders, and sends customers a secure payment link to pay via Apple Pay, Google Pay or card.
We reserve the right to modify, suspend or discontinue any part of the service at any time. We will give 30 days' written notice of material changes where possible, except where changes are required for legal, security or third-party dependency reasons.
You must be at least 18 years old and operating a legitimate food service business in the United Kingdom to use Xorda. By signing up, you confirm you have the authority to enter into this agreement on behalf of your business.
New subscribers receive a 30-day free trial. No charge is made during the trial period. A valid payment method must be provided to start the trial. You may cancel at any time during the trial without charge.
At the end of the trial period, your subscription will automatically convert to a paid plan unless you cancel before the trial ends.
The standard subscription fee is £49 per month (excluding VAT where applicable), billed monthly in advance.
Xorda charges a platform fee of 1% of each transaction processed through the payment links generated by the service. This fee is deducted automatically via Stripe Connect at the point of payment. There are no other hidden fees.
To receive customer payments you must connect a Stripe account. By doing so, you agree to Stripe's Connected Account Agreement. Xorda does not hold or process customer funds — all payments go directly to your Stripe account minus the 1% platform fee. Xorda accepts no liability for delays, holds or decisions made by Stripe in relation to your connected account.
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to the service until that date. We do not offer pro-rata refunds for partial months.
We may suspend or terminate your account immediately if you breach these Terms, fail to pay, or use the service for unlawful purposes. On termination, your data will be retained for 30 days during which you may request an export, after which it will be deleted in accordance with our Privacy Policy.
You are the data controller in respect of your customers' personal data. Xorda acts as your data processor. By accepting these Terms you also accept the terms of our Data Processing Agreement, which is incorporated by reference and governs how we process personal data on your behalf.
Our full data handling practices are set out in our Privacy Policy.
By using the platform you confirm you have a lawful basis for your customers' calls to be handled and recorded by our service, and that you have made appropriate disclosures to your customers.
All software, content, branding and technology comprising the Xorda platform is owned by Xorda Ltd. Nothing in these Terms grants you any right to use our intellectual property other than as necessary to use the service.
Your menu content, business name and branding remain your property. You grant Xorda a limited licence to use this content solely to provide the service.
To the maximum extent permitted by law:
Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.
Xorda shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to: acts of God, telecommunications or internet failures, failure of third-party services (including Twilio, OpenAI, Stripe or cloud infrastructure providers), government actions, pandemic, or civil unrest.
In the event of a force majeure event lasting more than 30 consecutive days, either party may terminate the agreement without penalty by giving written notice.
In the event of a dispute, both parties agree to first attempt resolution through good faith negotiation by contacting hello@xorda.co.uk.
If the dispute is not resolved within 30 days of written notice, either party may refer the matter to mediation administered by the Centre for Effective Dispute Resolution (CEDR) before commencing litigation. The costs of mediation shall be shared equally between the parties unless otherwise agreed.
If mediation fails or is refused by either party, the dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms are governed by the laws of England and Wales.
We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the service after that date constitutes acceptance. If you do not accept the changes, you may cancel your subscription before the effective date without penalty.
For any queries regarding these Terms: hello@xorda.co.uk